Refund policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with a simple and hassle-free return process.
Countries Covered
United States
Return Window
You may return eligible item(s) within 30 days of the delivery date.
Eligible Returns
We accept returns for both:
- Defective products
- Non-defective products
We also accept product exchanges.
Product Condition
Returned items may be:
- New
- Slightly used
Items should be returned in their original packaging whenever possible.
How to Start a Return
To request a return, please email support@mountheal.co with:
- Your order number
- The reason for your return
Our support team will provide return instructions and the return shipping address.
Return Shipping
Returns should be sent by mail.
Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
Return Label: Customer Responsibility
Restocking Fee: No Cost
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 Hours of delivery and include a photo of the issue.
If approved, we'll provide an appropriate solution, which may include a replacement, refund, or reimbursement of return shipping costs.
Refund Processing
Once we receive and inspect your returned item(s), approved refunds will be processed within 7 business days to your original payment method.
Depending on your bank or card issuer, it may take a few additional business days for the refund to appear in your account.
Customer Support
If you have any questions about your order, returns, or refunds, our support team is happy to help.
MOUNTHEAL
Phone: +1 534-230-0272
Email: support@mountheal.co
Address: 11311 W Forest Home Ave, Franklin, WI 53132, United States
Business Hours:
Monday – Saturday: 9:00 AM – 5:00 PM (GMT-06:00) Central Standard Time (Chicago)
Best support & live chat available.