Privacy policy

MountHeal.co ("we," "us," "our") operates mountheal.co. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

  • Order information: name, shipping and billing address, email, phone number, payment details (processed securely by our payment provider — we do not store full card numbers).
  • Account information: if you create an account, your name, email, and order history.
  • Communications: messages you send us via email, contact forms, or customer support.
  • Automatically collected information: IP address, browser type, device information, and browsing behavior on our site via cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including shipping and customer service
  • Communicate with you about your order, account, or inquiries
  • Send marketing emails, only if you've opted in (you can unsubscribe anytime)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations

Cookies & Tracking

We use cookies and similar technologies to keep our site functioning, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work properly as a result.

Third-Party Services

We share information with trusted third parties who help us operate our business, including:

  • Shopify — our e-commerce platform and hosting provider
  • Payment processors — to securely process transactions
  • Shipping carriers — to deliver your orders
  • Email marketing providers — if you've subscribed to our list

We do not sell your personal information to third parties.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain uses. To make a request, email us at support@mountheal.co.

Children's Privacy

Our site is not directed at children under 13, and we do not knowingly collect personal information from children.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by law.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Questions about this policy? Email support@mountheal.co or write to us at 11311 W Forest Home Ave, Franklin, WI 53132.